Sheffield Based- Since 2008

Unless stated all items are OO Gauge (1:76)

Welcome to our New website - we hope you find what you are looking for

SALE
O GAUGE
SALE
OO GAUGE

T: (+44) 0114 3216 160
T: (+44) 0114 2647 449
M: 07557 126 651
Email: support@oliviastrains.com
Mon – Fri 09.30 to 1700
Visiting us: Please book an appointment

Closed Weekends
But available to Call 0755 7126 651
to speak to a member of staff

T: (+44) 0114 3216 160
T: (+44) 0114 2647 449
M: 07557 126 651
Email: support@oliviastrains.com

Christmas Opening Times
Tues    27th 10am – till 4pm,Weds  28th 10am – till 4pm
Thurs  29th 10am-5pm,Fri 30th 10-5pm,Sat 31st CLOSED
Mon 2nd Closed,Tues 3rd Back to Normal times
0114 3216 160

Categories

DUE TO STAFF ILLNESS our renumbering and weathering services are on HOLD until further notice. All existing orders will be prioritised and completed upon the return of our member of staff and we will still take orders for these services but at this time we can offer no deadline for the completion of this type of work. We thank you for your understanding.

We use Royal Mail or DHL for all our postage requirements.

Please note we do not pay compensation for late delivery on next day service.
P&P Cost UK & International From Jan 2021

£7 Royal Mail upto 2kg (Recorded Delivery 2-5 days) from postal Date
£12 DHL Next Day Delivery upto 10kg (from pick up schedule)

We will on request use Royal Mail Special Delivery by 1pm
£11 up to 1kg
£16 over 1kg to 2kg
£31 over 2kg to 10kg

International Charges
Any VAT deductions will incur a £10 Admin charge
This must be placed online and if you do not tick the deduct box the VAT will not be deducted and you cannot try to request this after the order has been process.

£25 DHL upto 1kg
£40 DHL Over 2Kg
Over 1kg we will discuss the weight & insured value on a per order valuation

Please Note Certain Area’s that are remote (Oz outback) and Canada have another charge applied of £20 this is because DHL sometimes have to drive for hours just to deliver your parcel.

Again we will use Royal Mail on request to certain countries
Europe for example is £16 upto 1kg

Rest of the World is £25 up to 1kg but bear in mind Royal Mail use 3rd party couriers once outside the UK & tracking is virtually impossible once it has left the UK and sometimes spends weeks in custom control
DHL on the other hand takes a couple of days from leaving our shop to arriving at the customers destination
Example parcel left our shop to Japan on a Friday Teatime, by 9am on Monday we got the email from DHL stating it had been delivered to our customer

Please Note DHL do all the relevant Customs clearance charges and might ask you to pay the customs charge prior to delivering your parcel if the value of the whole package exceeds your Countries customs waver
DHL will then charge you a Admin cost for this service

Recorded Delivery with Royal Mail:

£2 – Small & £3.50 Large Letters
£7 – Recorded Delivery up to 2Kg.

Recorded Delivery Takes approximately 2-5 working days from notification from our dispatch department. But since Covid 19 this is sometimes longer 2 weeks at Bank Holidays & Christmas
A signature is required upon receipt. Since Covid 19 this is not been requested but the postie will make a note it has been delivered
.
The day the parcel is posted is not included in this statement 2-5 days neither is Saturday or Sunday. so if we post this on a Friday. Monday is classed as the 1st day

Please note if you have ordered work to be done to your Models the work needs to go through our workshops and you will only be notified of dispatch once it has been tested by our Production Manager that every thing is working and checked. This then goes to our dispatch area & normally posted that same day. Our dispatch department then sends you a confirmation email with tracking details of the parcel & a link in the email to track the parcel.
If you use this link, all it will state it has been received,
this is Royal Mails New system which is shocking so please do not blame us for this notification if you want a better service use DHL
No other update is normally shown on this website unless they attempt to delivery it. Normally they would leave you a card stating so but we have occasions where customers state they have not had a card left. If this is the case then reading Royal Mails Web Site will indicate it has been attempted to be delivered. You then have the choice to request it be re delivered or you can go along to the sorting office with proof of your identity and collect it yourself. Please take the card with you.

DHL Deliveries

After your parcel have been packaged we input some of your information into the DHL system this is your address details with your mobile number & email address. You then will get a series of text or email messages from DHL once they pick it up (normally around 5pm) informing you of your parcels progress. This company comes with a great reputation and handles your parcel all themselves throughout it journey especially internationally and not 3rd parties,we have found during our trials with them that UK is next day delivery and International within 4 days.
We have noticed that the system has a slight abnormality in suffice if we register a collection for you and the time is after 1pm even though DHL do collect your parcel at 4.50pm the system gives you a false delivery date on the 1st contact. This is normally sorted the next working day when you do then get a text/email from DHL that it is out for delivery the next working day
Please note DHL do not deliver Sat/Sun (only 2 weeks prior to xmas) so a Friday pick up is classed as Mon Delivery (might initially state Tues see abnormality comment applies)


We deduct UK VAT for countries outside the UK Postcodes & Certain Channel Islands and any tax charges you will need to pay will be collected by DHL prior to delivery with DHL the also have a Admin charge.

Information

For pre-owned locos, coaches & wagons, please visit our sister site.

Olivia’s Trains & Models
25A Mansfield Road
Intake
Sheffield
S12 2AE

Telephone:
0114 2647 449  / 0114 3216 160 &  0755 7126 651: – During shop hours.

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