Sheffield Based- Since 2008

Unless stated all items are OO Gauge (1:76)

Welcome to our New website - we hope you find what you are looking for

SALE
O GAUGE
SALE
OO GAUGE

T: (+44) 0114 3216 160
T: (+44) 0114 2647 449
M: 07557 126 651
Email: support@oliviastrains.com
Mon – Fri 09.30 to 1700
Visiting us: Please book an appointment

Closed Weekends
But available to Call 0755 7126 651
to speak to a member of staff

T: (+44) 0114 3216 160
T: (+44) 0114 2647 449
M: 07557 126 651
Email: support@oliviastrains.com

Christmas Opening Times
Tues    27th 10am – till 4pm,Weds  28th 10am – till 4pm
Thurs  29th 10am-5pm,Fri 30th 10-5pm,Sat 31st CLOSED
Mon 2nd Closed,Tues 3rd Back to Normal times
0114 3216 160

Categories

DUE TO STAFF ILLNESS our renumbering and weathering services are on HOLD until further notice. All existing orders will be prioritised and completed upon the return of our member of staff and we will still take orders for these services but at this time we can offer no deadline for the completion of this type of work. We thank you for your understanding.

Terms and conditions below do not affect your statutory rights, they apply to all forms of ordering (including postal & telephone)

  1. DHL and Special Delivery Is Guaranteed For Next Day Delivery After Despatch– Not From Order Date. Orders must be received before 12.00pm for us to attempt to post out same day (this only applies to orders which do not require extra work and is not a guarantee we can post out same day.) Please note this only applies on our posting days which are Monday, Tuesday, Thursday and Friday. We do not post on Wednesday or Weekends.
  2. We will never commit to a guaranteed delivery deadline. While we can promise to dispatch on time, we cannot promise a specific delivery date.
  3. If a parcel has to be redelivered due to customer error then another delivery charge will be made.
  4. We do not offer any guaranteed delivery times and we do not offer any compensation for any delay.
  5. 90% of our items are brand new however; we specialise in rare and limited editions, as such they may not be brand new but 2nd hand (we endeavour to ensure they are of a high standard) we pride ourselves that these products are in excellent condition, they come with our FULL warranty (excluding commissioned work warranty)
  6. Limited Editions are Not guaranteed to come with the certificate.
  7. Prices are subject to change due to Taxation Changes or production price changes.
  8. We reserve the right not to supply and to do so without providing any explanation.
  9. All commissioned work requires full payment before the work is undertaken; charges will be incurred if subsequent orders are cancelled before delivery.
  10. Commissioned work is classed as any item that has any modification from a Standard release Model.
    Long Distance Selling Regulations does not apply to these items
  11. Completion times for additional work may vary due to staff availability and busier work periods (Christmas and sales for example) and we will try to update customers when possible in the event of any large delays. As standard, additional work involving sound, lights, smoke etc. usually takes 3-10 working days for completion. Weathering and renumbering services are an estimate of 2-4 weeks. Repaints or partial repaints are an estimate of 1-3 months. These are subject to change and are estimated time frames to the best of our knowledge. Olivia's Trains is not responsible or liable for any unforeseen delays to customised work.
  12. If sending an item for work, we request removing loose detailing/ paperwork etc. We cannot be held responsible for these items becoming lost or damaged.
  13. Additional Services (Tail Lamp Modification/ Working Oil Lamps) Require The Locomotive to be sound fitted, this is due to the work involved.
  14. All prices include VAT where applicable.
  15. We will deduct the UK VAT on goods sent to any Non UK Postcode a £10 Admin Charge applies for each transaction. The VAT reduction can only be accepted to online orders and the relevant tic box must be Ticked and cannot be reclaimed once processed.
  16. Some pictures are for illustration purposes only to show an example of the product. This is stated on the product description.
  17. We will refund any money due to you within 30 days of receipt of the returned item, only when this has been agreed previously.
  18. Any postal charges & service charges are not refundable.
  19. Any complaints must be done within 7  days of receipt of the item; complaints must be documented via e-mail to support@oliviastrains.com
  20. It is the customers responsibility to fully check and test their order upon receipt and notify Olivia’s Trains before making any modifications. If additional modifications are undertaken by the customer after receipt of a model this will void any warranty with Olivia’s Trains should any problems or issue arise afterwards.
  21. All commission work undertaken has a warranty of 1 year; this does not cover customer negligence or manufacturers faults.
  22. Work undertaken to repair faults caused by customer are NOT under warranty and will incur charges for repair and postage.
  23. Olivia’s Trains are not held responsible for manufacturer’s defects/ faults or customer negligence; we can repair these at cost to the customer.
  24. Overseas Shipping charges are not shown, this is calculated during the order (due to weight changes/ size limits)
  25. All goods are shipped via DHL and Royal Mail unless requested otherwise.
  26. In the event your order weighs more than 2kg in the UK we will have to send via DHL due to weight restrictions with Royal Mail. This may mean a small additional charge in post if not automatically calculated at check out. If automatically calculated at check there may be no additional correspondence from us with regards to the change in post. Please check amounts paid or contact the shop if unsure.
  27. All goods are sent via a recorded delivery as proof of postage.
  28. We Cannot be held responsible for Delays caused by postage.
  29. Our recorded/ special delivery & DHL services comes with the minimum insurance value as specified by Royal Mail and DHL.
  30. It is the customer’s responsibility to claim any Late Delivery refunds caused by Royal Mail.
  31. Additional insurance if required must be specified by the customer and paid for.
  32. Olivia’s Trains is not held responsible for loss/ damage caused during postage.
  33. International orders may need to pay additional postage once the postage has been calculated. This is based on weight, size and location of the parcels. We will contact you with the additional costs once we have been advised by our courier.
  34. We are unable to refund or replace items until they are received by ourselves – you are advised to send any item back using Royal Mail 2nd Class there is NO need to increase the minimum insurance that the Post Office are encouraged to sell you as they receive a commission on Special Delivery deliveries .
    Olivia's Trains will cover any loss over £50 on lost items you Must contact us before returning any item, failure to do so will result a dispute of not complying with our T&C's.
  35. We do not accept returns on commissioned items.
  36. Returns are Not accepted Unless you contact us first, we will repair/ replace where necessary. If return is agreed we will refund as Shop Credit or exchange to the original purchase price (excluding P&P & Service Charges)
  37. We will repair/ replace faulty items if necessary.
  38. Warranty work is returned to the customer via Royal Mail Recorded Delivery (UK) if a customer wishes an alternative delivery method (such as DHL or Special Delivery this is chargeable (Regardless of reason for return.)
  39. Refunds will not cover services/ additional work e.g. sound fitting and postage.
  40. Olivia’s Trains is not responsible for paying the customer return P&P, we recommend returning the item in the box it was sent to you..
  41. If returned item is found to be without fault, we will contact the customer and will require payment for return postage.
  42. Please note our ESU sound & Standard decoders are purchased in BULK from supplier and therefore do not come with an ESU box or instruction manual. All decoders are brand new and we will safely package any sold to our customers in our own packaging. Instruction manuals can be downloaded from ESU website.
  43. Some TTS sound decoders are not supplied in boxes. This is because they are BRAND NEW items but they are removed from the locos to sell separate. We will package securely in our own packaging to send to customers. Items will be fully tested and will come with the instruction manual.
  44. All information is collected lawfully and in accordance with the Data Protection Act 1998. Information is for the use of Olivia’s Trains in operating our retail business and is used solely for this purpose. In accordance with the Privacy & Electronic Communications Act – “We do not send random marketing emails to personal email addresses (spam- we detest it!) we use e-mail addresses to inform the customer of changes & despatch. If you do not wish for details to be retained. Please inform us.
  45. We require certain data- Name, Address & product purchased for database/ warranty reasons.
  46. If a parcel is lost in transit, you must allow 15 working days (after the day of dispatch) 15 days does not include Saturday/Sunday and Bank Holidays this is Royal Mail guide lines not ours, before you can proceed with the claim. we will not replace until we are satisfied that this parcel is genuinely lost. We will Replace the item- Not Refund.
  47. Repairs to Faults/ Damage caused by the customer removing the body (after specialist work done) will be chargeable.

Notice Update: 26th April 2018

Information

For pre-owned locos, coaches & wagons, please visit our sister site.

Olivia’s Trains & Models
25A Mansfield Road
Intake
Sheffield
S12 2AE

Telephone:
0114 2647 449  / 0114 3216 160 &  0755 7126 651: – During shop hours.

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